Sequential Distribution

Dial one sales executive at a time until someone accepts, instead of ringing the whole team at once. Sequential Distribution gives you a predictable, fair round-robin over a single Connect request.

Opt-in feature. Sequential Distribution is enabled per account on request. Once activated, you only set call_distribution to SEQUENTIAL in your Connect request — no other changes are required.

Workflow

A single Connect request drives the whole sequence. Logimeter dials each agent in turn and stops the moment one accepts.

Step 2: Dial First Agent

Logimeter dials the first sales executive in the sequence and starts a 30 second acceptance window.

Step 4: Dial Next Agent

If the agent doesn't accept within 30 seconds, Logimeter automatically dials the next agent in the sequence. This repeats through the whole team.

Step 6: Bridge to Customer

The accepting agent is connected straight through to the customer.

Step 8: End of Call Reporting

Standard call handling, recording, and end of call event reporting continue as usual.

Step 1: Create Connect Request

Submit a Connect request with call_distribution = SEQUENTIAL and the sales team (call group) to dial.

Step 3: Agent Accepts (Press 1)

The agent accepts the call by pressing 1. If they accept, the sequence stops here.

Step 5: Winner Confirmed

The moment one agent accepts, all other pending attempts for this call are cancelled immediately.

Step 7: Live Call Events (Optional)

If Live Call Events are enabled, your system is notified in real time on acceptance and on connection.

What Sequential Distribution Does

Dial one agent at a time until someone accepts, instead of ringing the whole team at once.

Why use it

Cleaner lead ownership: the accepted agent is unambiguous, matching how most LMS opportunity logic assigns the lead at submission.
Predictable round robin: agents are dialled in the order you supply, so distribution stays fair without your system having to fire successive requests.
Faster lead to call: one Connect request handles the whole sequence, removing the back and forth that previously prolonged connection time.

How the Sequence Behaves

The first agent in your list is dialled and given 30 seconds to accept by pressing 1.
No acceptance in time — the next agent in the sequence is dialled automatically.
This continues, one agent at a time, until someone accepts or the list is exhausted.
On acceptance, every other pending attempt is cancelled and the winning agent is bridged to the customer.

Distribution Strategies Compared

call_distribution value	Agent dialling behaviour
`SINGLE`	One assigned agent
`FIRST`	First available agent
`CALL_ALL`	All agents simultaneously
`HEAD_START`	Random agent first, others delayed
`SEQUENTIAL`	One agent at a time, 30s window, next on no answer

Pair It With Live Call Events

Sequential Distribution controls how agents are dialled. To know the moment a call is accepted or connected, in real time, enable Live Call Events. They work with every distribution strategy, not just Sequential.