Call Events

Overview

Call Events are asynchronous webhook notifications POSTed by Logimeter when a Connect call completes or changes state. Your integration should listen for these events to keep your LMS / CRM in sync with the real outcome of each lead.

Important use cases

Monitor call status in real time
Update lead statuses in your LMS
Track lead engagement for reporting
Attribute calls to adverts, sales executives, or IVR menu options
Link call records to media, people, or lead entities
Reassign leads or progress sales workflow based on post-call qualification (PCQ)

What a Call Event contains

Call summary (durations, timestamps, recording URLs)
Connect state (leadconnect.state)
Call distribution details
Company / dealership and partner information
Leg A and Leg B details
Linked advert attribution, when applicable

Setting up callback URLs

Call Event webhooks are POSTed to the union of all configured callback URLs:

call_term_callbacks on each Connect request (see Connect API)
PartnerFeatures.call_term_callbacks — configured on your partner account in Logimeter
CompanyFeatures.call_term_callbacks — configured per dealership in Logimeter

Logimeter POSTs the full Call Event JSON to every URL in that union when the call ends.

In your Connect request

"call_term_callbacks": ["https://your-server.com/connect/callbacks/"]

Run your webhook over HTTPS with a valid TLS certificate. Logimeter may POST duplicate Call Events — design your handler to be idempotent (e.g. key on uuid).

Receiving Call Events

Listening for Call Events saves you from polling the API for call outcomes. Logimeter POSTs the payload as soon as the call ends. Respond with 200 OK to acknowledge receipt.

Connect statuses sent through Call Events

The Connect outcome is in leadconnect.state.name. Each status below includes a full sample payload so you can see exactly what Logimeter sends for that scenario.

FAILED

An internal error occurred during the call attempt — for example a PSTN routing failure.

The leadconnect.state.name field in the posted payload will be FAILED.

Sample call event payload

{
  "id": 1235281151,
  "url": "https://next.logimeter.com/v1/calls/0bbef65e-4479-4124-b038-b60f82c819f2/",
  "uuid": "0bbef65e-4479-4124-b038-b60f82c819f2",
  "adverts": [],
  "callers": null,
  "company": {
    "id": 22794,
    "name": "Misa Mercury Motors",
    "reference": "22749",
    "logimeter_reference": "b2073b02-dc5b-4203-9851-11c75284df75"
  },
  "contact": null,
  "inbound": false,
  "meeting": false,
  "partner": {
    "id": 12727,
    "name": "Logimeter",
    "reference": "Logimeter1",
    "logimeter_reference": "554f3e3a-27be-4750-9a8e-46e23cb900a4"
  },
  "answered": false,
  "contacts": [
    {
      "id": 56274,
      "full_name": "Cell C"
    },
    {
      "id": 67275,
      "full_name": "Thandiwe Maxolo"
    }
  ],
  "auto_tags": [
    {
      "id": 6,
      "url": "https://next.logimeter.com/api/internal/auto_tags/mobile/",
      "name": "Mobile"
    },
    {
      "id": 10,
      "url": "https://next.logimeter.com/api/internal/auto_tags/agent-not-available/",
      "name": "Agent Not Available"
    }
  ],
  "call2lead": null,
  "call_type": "Connect",
  "caller_id": "27749241478",
  "end_stamp": "2022-11-25T06:43:23.852561Z",
  "reference": "d6be5f9f-29a7-4c45-871b-6b2b5214f3bf",
  "call_notes": [],
  "dial_stamp": null,
  "leadconnect": {
    "url": "https://next.logimeter.com/v1/connect/8bfc56ef-cdfb-4c38-8ee1-f85d6c3e99df/",
    "name": "Automated callback for Call with call_id 1235280634",
    "uuid": "8bfc56ef-cdfb-4c38-8ee1-f85d6c3e99df",
    "calls": [
      1235281151
    ],
    "leg_a": [
      {
        "name": "Cell C",
        "order": 0,
        "number": "27749241478",
        "bridged": false,
        "confirmed": false,
        "end_stamp": "2022-11-25T06:43:23.852561Z",
        "reference": "56274",
        "dial_stamp": "2022-11-25T06:43:10.092696Z",
        "answer_stamp": "2022-11-25T06:43:13.432560Z"
      },
      {
        "name": "Ncumisa Maxolo",
        "order": 1,
        "number": "27735115642",
        "bridged": false,
        "confirmed": false,
        "end_stamp": null,
        "reference": "b2073b02-dc5b-4203-9851-11c75284df75",
        "dial_stamp": null,
        "answer_stamp": null
      }
    ],
    "leg_b": [
      {
        "name": "Misa",
        "order": 0,
        "number": "27721512115",
        "bridged": false,
        "confirmed": false,
        "end_stamp": null,
        "reference": "Misa",
        "dial_stamp": null,
        "answer_stamp": null
      }
    ],
    "state": {
      "name": "FAILED",
      "description": "Internal failure when trying to make a call on the PSTN."
    },
    "company": {
      "name": "Misa Mercury Motors",
      "reference": "22749"
    },
    "partner": {
      "name": "Logimeter"
    },
    "whisper": "You missed a call from Misa .",
    "recorded": true,
    "reference": "d6be5f9f-29a7-4c45-871b-6b2b5214f3bf",
    "connect_type": "MISSED_CALL_SAVER",
    "create_stamp": "2022-11-25T06:43:02.300850Z",
    "modify_stamp": "2022-11-25T06:43:28.382486Z",
    "confirmed_call": [],
    "call_distribution": "CALL_ALL",
    "callall_callgroup": null,
    "call_term_callbacks": [],
    "callall_fastest_contact": null
  },
  "start_stamp": "2022-11-25T06:43:10.092696Z",
  "answer_stamp": null,
  "qualification": null,
  "recording_url": "https://next.logimeter.com/v1/vr/.eJwVzEsOgCAMRdG9dGyT9kER3IyRX-IcRsa9i9ObnPvQnHelgyTn1oM19n5P7BWes7jIOUiPKFFTB200RznrNdoSEIBVGbb6_1A4Q1Q1fT_91hYe:1oySQq:9OZJfA97BCVCOZim8cKYGroXTgU/",
  "ring_duration": 3,
  "talk_duration": 10,
  "target_number": null,
  "total_duration": 13,
  "tracking_number": null,
  "callbi_query_hits": null,
  "missed_call_saver": null,
  "sasca_salesperson": null,
  "name_recording_url": "https://next.logimeter.com/v1/nr/.eJwVzEsOgCAMRdG9dGyT9kER3IyRX-IcRsa9i9ObnPvQnHelgyTn1oM19n5P7BWes7jIOUiPKFFTB200RznrNdoSEIBVGbb6_1A4Q1Q1fT_91hYe:1oySQq:UzfkLRnDxNkPftNvtBr4H0NkBok/",
  "destination_contact": {
    "id": 56274,
    "full_name": "Cell C"
  },
  "parent_qualification": null,
  "destination_call_group": null,
  "missed_call_saver_triggered": false
}

PENDING

The call is in progress. Contact Logimeter support if this status persists for an extended period (e.g. 2 hours).

The leadconnect.state.name field in the posted payload will be PENDING.

Sample call event payload

{
  "url": "https://next.logimeter.com/v1/calls/bbd27d12-0cc2-41e3-837a-70a0827afadc/",
  "uuid": "bbd27d12-0cc2-41e3-837a-70a0827afadc",
  "id": 1434545392,
  "contact": null,
  "caller_id": "353818914293",
  "tracking_number": null,
  "target_number": null,
  "answered": false,
  "start_stamp": "2024-08-08T12:05:08.642749Z",
  "dial_stamp": null,
  "answer_stamp": null,
  "end_stamp": "2024-08-08T12:05:09.602745Z",
  "ring_duration": null,
  "talk_duration": 0,
  "customer_talk_duration": 0,
  "total_duration": 1,
  "reference": "Connect Call All Testing",
  "inbound": false,
  "recording_url": "https://next.logimeter.com/v1/vr/.eJwVjEEKgDAMwP7Ss4Wu6-j0M9K1E7xvJ_HvTsgpkDww5x1wQGvBGomR3Bkl9Yw1q6GSUWW1y8Jhgzn8DBt9FUwsSHWx_P9IkqVIyTu_Hx61FtY:1sc1tP:s9AMl0YIfYC7megA8zM7WNObs9M/",
  "name_recording_url": "https://next.logimeter.com/v1/nr/.eJwVjEEKgDAMwP7Ss4Wu6-j0M9K1E7xvJ_HvTsgpkDww5x1wQGvBGomR3Bkl9Yw1q6GSUWW1y8Jhgzn8DBt9FUwsSHWx_P9IkqVIyTu_Hx61FtY:1sc1tP:k2_buouGA5CUZyKHJ4QE5CoP--g/",
  "meeting": false,
  "company": {
    "id": 50035,
    "name": "Eskimo-software.com Test Co",
    "reference": "e0becbec-2ef2-42d4-8ea2-5c0a85e3a5f0",
    "logimeter_reference": "ec872d69-8300-4f7f-bf88-2b90f19b25a9"
  },
  "partner": {
    "id": 49962,
    "name": "eskimo-software.com",
    "reference": "49962",
    "logimeter_reference": "afcfb1c0-afc5-49e0-b3e4-1ed6409d60f1"
  },
  "adverts": [],
  "auto_tags": [
    {
      "url": "https://next.logimeter.com/api/internal/auto_tags/agent-not-available/",
      "id": 10,
      "name": "Agent Not Available"
    }
  ],
  "sasca_salesperson": null,
  "leadconnect": {
    "url": "https://next.logimeter.com/v1/connect/fd7175d3-d3fd-4a1a-a9d8-3de5d6110880/",
    "create_stamp": "2024-08-08T12:05:06.020259Z",
    "modify_stamp": "2024-08-08T12:05:11.305006Z",
    "call_term_callbacks": [
      "https://non.exists.com/nourl"
    ],
    "calls": [
      1434545392
    ],
    "name": "Connect Call All Testing",
    "whisper": "Connect Call AllTesting",
    "recorded": true,
    "reference": "Connect Call All Testing",
    "state": {
      "name": "PENDING",
      "description": "The call is progressing normally,and a conversation is currently taking place.Please contact Logimeter support if call remains in this state for anunreasonable amount of time (e.g. 2 hours)."
    },
    "uuid": "fd7175d3-d3fd-4a1a-a9d8-3de5d6110880",
    "company": {
      "name": "Eskimo-software.com Test Co",
      "reference": "e0becbec-2ef2-42d4-8ea2-5c0a85e3a5f0"
    },
    "partner": {
      "name": "eskimo-software.com"
    },
    "call_distribution": "HEAD_START",
    "connect_type": "LEAD_CONNECT",
    "callall_fastest_contact": null,
    "callall_callgroup": null,
    "confirmed_call": [],
    "leg_a": [
      {
        "number": "353818914293",
        "confirmed": false,
        "name": "Ja-rryd IRE",
        "bridged": false,
        "reference": "S-a-a-d",
        "order": 0,
        "dial_stamp": "2024-08-08T12:05:08.642749Z",
        "answer_stamp": null,
        "end_stamp": "2024-08-08T12:05:09.602745Z"
      },
      {
        "number": "353818808627",
        "confirmed": false,
        "name": "Olver",
        "bridged": false,
        "reference": "Ol123iver",
        "order": 1,
        "dial_stamp": null,
        "answer_stamp": null,
        "end_stamp": null
      },
      {
        "number": "353818575134",
        "confirmed": false,
        "name": "Michelle Test",
        "bridged": false,
        "reference": "S-HMichelle Test-a-",
        "order": 2,
        "dial_stamp": null,
        "answer_stamp": null,
        "end_stamp": null
      }
    ],
    "leg_b": [
      {
        "number": "35316877776",
        "confirmed": false,
        "name": "Auto answer",
        "bridged": false,
        "reference": "A u- to - Answer",
        "order": 0,
        "dial_stamp": null,
        "answer_stamp": null,
        "end_stamp": null
      }
    ]
  },
  "call_type": "Connect",
  "call2lead": null,
  "callers": null,
  "call_notes": [],
  "contacts": [
    {
      "id": 78183,
      "full_name": "Ja-rryd IRE"
    },
    {
      "id": 78184,
      "full_name": "Ja-rryd IRE"
    }
  ],
  "qualification": null,
  "parent_qualification": null,
  "destination_contact": {
    "id": 78184,
    "full_name": "Ja-rryd IRE"
  },
  "destination_call_group": null,
  "missed_call_saver": null,
  "missed_call_saver_triggered": false,
  "callbi_query_hits": null,
  "is_headstart": true
}

A_NOT_ANSWERED

Leg A (the sales executive) was dialled but did not answer — busy, unreachable, no signal, or invalid number.

The leadconnect.state.name field in the posted payload will be A_NOT_ANSWERED.

Sample call event payload

{
  "url": "https://next.logimeter.com/v1/calls/6df3e540-e9b2-4b6e-922a-72a6f4ac0477/",
  "uuid": "6df3e540-e9b2-4b6e-922a-72a6f4ac0477",
  "id": 1434545391,
  "contact": null,
  "caller_id": "353818914293",
  "tracking_number": null,
  "target_number": null,
  "answered": false,
  "start_stamp": "2024-08-08T09:56:26.962747Z",
  "dial_stamp": null,
  "answer_stamp": null,
  "end_stamp": "2024-08-08T09:56:58.122747Z",
  "ring_duration": null,
  "talk_duration": 0,
  "customer_talk_duration": 0,
  "total_duration": 32,
  "reference": "Connect Call All Testing Eski",
  "inbound": false,
  "recording_url": "https://next.logimeter.com/v1/vr/.eJwVjMEKgCAQBf9lzy3Y-tTsZ2LVFbrrKfr3DOY0MPPQnHejk2Lr3gIcWy7CKNE4iygn0dih1SEl2miOejUdtgpxAnbHYvn_scMjIPi8vx8TyxaP:1sc1tP:UIZZC-W9oa-b6ZkhGx3cQLZKkPA/",
  "name_recording_url": "https://next.logimeter.com/v1/nr/.eJwVjMEKgCAQBf9lzy3Y-tTsZ2LVFbrrKfr3DOY0MPPQnHejk2Lr3gIcWy7CKNE4iygn0dih1SEl2miOejUdtgpxAnbHYvn_scMjIPi8vx8TyxaP:1sc1tP:yGzS921iLJuGLQfnx4LNHWFC4wY/",
  "meeting": false,
  "company": {
    "id": 50035,
    "name": "Eskimo-software.com Test Co",
    "reference": "e0becbec-2ef2-42d4-8ea2-5c0a85e3a5f0",
    "logimeter_reference": "ec872d69-8300-4f7f-bf88-2b90f19b25a9"
  },
  "partner": {
    "id": 49962,
    "name": "eskimo-software.com",
    "reference": "49962",
    "logimeter_reference": "afcfb1c0-afc5-49e0-b3e4-1ed6409d60f1"
  },
  "adverts": [],
  "auto_tags": [
    {
      "url": "https://next.logimeter.com/api/internal/auto_tags/agent-not-available/",
      "id": 10,
      "name": "Agent Not Available"
    }
  ],
  "sasca_salesperson": null,
  "leadconnect": {
    "url": "https://next.logimeter.com/v1/connect/1ab5579f-88af-4873-9433-b595a8d5738d/",
    "create_stamp": "2024-08-08T09:56:23.915931Z",
    "modify_stamp": "2024-08-08T09:56:57.839549Z",
    "call_term_callbacks": [
      "https://non.exists.com/nourl"
    ],
    "calls": [
      1434545391
    ],
    "name": "Connect Call All Testing",
    "whisper": "Connect Call AllTesting",
    "recorded": true,
    "reference": "Connect Call All Testing Eski",
    "state": {
      "name": "A_NOT_ANSWERED",
      "description": "Leg A was dialled, but the callwas not answered. - Engaged, busy, not reachable, no signal,submitted an invalid phone number, etc."
    },
    "uuid": "1ab5579f-88af-4873-9433-b595a8d5738d",
    "company": {
      "name": "Eskimo-software.com Test Co",
      "reference": "e0becbec-2ef2-42d4-8ea2-5c0a85e3a5f0"
    },
    "partner": {
      "name": "eskimo-software.com"
    },
    "call_distribution": "SINGLE",
    "connect_type": "LEAD_CONNECT",
    "callall_fastest_contact": null,
    "callall_callgroup": null,
    "confirmed_call": [],
    "leg_a": [
      {
        "number": "353818914293",
        "confirmed": false,
        "name": "Ja-rryd IRE",
        "bridged": false,
        "reference": "Ja-rryd IRE",
        "order": 0,
        "dial_stamp": "2024-08-08T09:56:26.962747Z",
        "answer_stamp": null,
        "end_stamp": "2024-08-08T09:56:58.122747Z"
      }
    ],
    "leg_b": [
      {
        "number": "35316877776",
        "confirmed": false,
        "name": "Auto answer",
        "bridged": false,
        "reference": "A u- to - Answer",
        "order": 0,
        "dial_stamp": null,
        "answer_stamp": null,
        "end_stamp": null
      }
    ]
  },
  "call_type": "Connect",
  "call2lead": null,
  "callers": null,
  "call_notes": [],
  "contacts": [
    {
      "id": 78183,
      "full_name": "Ja-rryd IRE"
    },
    {
      "id": 78184,
      "full_name": "Ja-rryd IRE"
    }
  ],
  "qualification": null,
  "parent_qualification": null,
  "destination_contact": {
    "id": 78183,
    "full_name": "Ja-rryd IRE"
  },
  "destination_call_group": null,
  "missed_call_saver": null,
  "missed_call_saver_triggered": false,
  "callbi_query_hits": null,
  "is_headstart": false
}

A_NOT_CONFIRMED

Leg A answered but cancelled, refused confirmation, or did not press a key within one minute.

The leadconnect.state.name field in the posted payload will be A_NOT_CONFIRMED.

Sample call event payload

{
  "id": 1434572149,
  "url": "https://next.logimeter.com/v1/calls/9d9122a0-b043-4144-890c-3d88bce839ca/",
  "uuid": "9d9122a0-b043-4144-890c-3d88bce839ca",
  "adverts": [],
  "callers": null,
  "company": {
    "id": 34526,
    "name": "Volkswagen Polokwane",
    "reference": "34526",
    "logimeter_reference": "8fcf1817-6fb2-44d2-8106-82a6a285268e"
  },
  "contact": null,
  "inbound": false,
  "meeting": false,
  "partner": {
    "id": 12727,
    "name": "Logimeter",
    "reference": "Logimeter1",
    "logimeter_reference": "554f3e3a-27be-4750-9a8e-46e23cb900a4"
  },
  "answered": false,
  "contacts": [
    {
      "id": 74086,
      "full_name": "VW Polokwane Reception"
    }
  ],
  "auto_tags": [
    {
      "id": 14,
      "url": "https://next.logimeter.com/api/internal/auto_tags/agent-unsuccessful/",
      "name": "Agent Unsuccessful"
    }
  ],
  "call2lead": null,
  "call_type": "Connect",
  "caller_id": "27152998801",
  "end_stamp": "2024-08-09T08:56:42.852209Z",
  "reference": "47b94389-a62d-4bde-90cf-fcd7aa4e5ad9",
  "call_notes": [],
  "dial_stamp": null,
  "leadconnect": {
    "url": "https://next.logimeter.com/v1/connect/44f1d377-157d-49df-9aaa-115884ef7483/",
    "name": "Automated callback for Call with call_id 1434571929",
    "uuid": "44f1d377-157d-49df-9aaa-115884ef7483",
    "calls": [
      1434572149
    ],
    "leg_a": [
      {
        "name": "VW Polokwane Reception",
        "order": 0,
        "number": "27152998801",
        "bridged": false,
        "confirmed": false,
        "end_stamp": "2024-08-09T08:56:42.852209Z",
        "reference": "74086",
        "dial_stamp": "2024-08-09T08:56:18.452217Z",
        "answer_stamp": "2024-08-09T08:56:35.072227Z"
      }
    ],
    "leg_b": [
      {
        "name": "Melissa",
        "order": 0,
        "number": "27158800089",
        "bridged": false,
        "confirmed": false,
        "end_stamp": null,
        "reference": "Melissa",
        "dial_stamp": null,
        "answer_stamp": null
      }
    ],
    "state": {
      "name": "A_NOT_CONFIRMED",
      "description": "After answering, Leg A cancelledthe call (hung-up, pressed the 'red-button', etc.)didn't confirm, or didn't enter any keys within a minute."
    },
    "company": {
      "name": "Volkswagen Polokwane",
      "reference": "34526"
    },
    "partner": {
      "name": "Logimeter"
    },
    "whisper": "You missed a call from , 0, 1, 5, 8, 8, 0, 0, 0, 8, 9, . Referred by: Website, . The caller was interested in: Parts.",
    "recorded": true,
    "reference": "47b94389-a62d-4bde-90cf-fcd7aa4e5ad9",
    "connect_type": "MISSED_CALL_SAVER",
    "create_stamp": "2024-08-09T08:56:14.939799Z",
    "modify_stamp": "2024-08-09T08:56:48.549282Z",
    "confirmed_call": [],
    "call_distribution": "SINGLE",
    "callall_callgroup": null,
    "call_term_callbacks": [
      "https://next.logimeter.com/v1/dev/null/"
    ],
    "callall_fastest_contact": null
  },
  "start_stamp": "2024-08-09T08:56:18.452217Z",
  "answer_stamp": null,
  "is_headstart": false,
  "qualification": null,
  "recording_url": "https://next.logimeter.com/v1/vr/.eJwVzDEOgDAIQNG7MEsCFCN4GdNCB_d2Mt7duv7k_QfmvBNO8HQWqYSNtKCyKppTYEmzFt2KR4UN5ogr6-hLCIkiGZKv_j9Yi-6HsPr7AfCnFi4:1scLQW:CTm81rj8zCwZ6Go0eRJsYBFtj4c/",
  "ring_duration": 16,
  "talk_duration": 7,
  "target_number": null,
  "total_duration": 24,
  "tracking_number": null,
  "callbi_query_hits": null,
  "missed_call_saver": null,
  "sasca_salesperson": null,
  "name_recording_url": "https://next.logimeter.com/v1/nr/.eJwVzDEOgDAIQNG7MEsCFCN4GdNCB_d2Mt7duv7k_QfmvBNO8HQWqYSNtKCyKppTYEmzFt2KR4UN5ogr6-hLCIkiGZKv_j9Yi-6HsPr7AfCnFi4:1scLQW:c1C-3P-eeVfYCNCHr4agsH3VpYw/",
  "destination_contact": {
    "id": 74086,
    "full_name": "VW Polokwane Reception"
  },
  "parent_qualification": null,
  "customer_talk_duration": 0,
  "destination_call_group": null,
  "missed_call_saver_triggered": false
}

A_CANCELLED

Leg A confirmed but hung up before Leg B could be connected.

The leadconnect.state.name field in the posted payload will be A_CANCELLED.

Sample call event payload

{
  "id": 1430552827,
  "url": "https://next.logimeter.com/v1/calls/9114cf78-9d0c-4725-ba38-ebc19537934b/",
  "uuid": "9114cf78-9d0c-4725-ba38-ebc19537934b",
  "adverts": [],
  "callers": null,
  "company": {
    "id": 37177,
    "name": "Lameez Test",
    "reference": "Lameez Test",
    "logimeter_reference": "c95787cc-1f05-43fc-9eba-69ce8286b5cc"
  },
  "contact": null,
  "inbound": false,
  "meeting": false,
  "partner": {
    "id": 12727,
    "name": "Logimeter",
    "reference": "Logimeter1",
    "logimeter_reference": "554f3e3a-27be-4750-9a8e-46e23cb900a4"
  },
  "answered": false,
  "contacts": [
    {
      "id": 62456,
      "full_name": "Lameez MTN"
    }
  ],
  "auto_tags": [
    {
      "id": 6,
      "url": "https://next.logimeter.com/api/internal/auto_tags/mobile/",
      "name": "Mobile"
    },
    {
      "id": 14,
      "url": "https://next.logimeter.com/api/internal/auto_tags/agent-unsuccessful/",
      "name": "Agent Unsuccessful"
    }
  ],
  "call2lead": null,
  "call_type": "Connect",
  "caller_id": "27833681303",
  "end_stamp": "2024-01-30T06:15:46.257138Z",
  "reference": "Lameez\u2019s Brand and Veh Ind without A Leg specified Connect Call All HEAD START Testing 30/01/2024",
  "call_notes": [],
  "dial_stamp": null,
  "leadconnect": {
    "url": "https://next.logimeter.com/v1/connect/7e11e05a-6673-4430-9348-cab4e70a4d86/",
    "name": "Connect Call All Testing",
    "uuid": "7e11e05a-6673-4430-9348-cab4e70a4d86",
    "calls": [
      1430552827
    ],
    "leg_a": [
      {
        "name": "Lameez MTN",
        "order": 0,
        "number": "27833681303",
        "bridged": false,
        "confirmed": false,
        "end_stamp": "2024-01-30T06:15:46.257138Z",
        "reference": "62456",
        "dial_stamp": "2024-01-30T06:14:56.817138Z",
        "answer_stamp": "2024-01-30T06:15:14.597147Z"
      },
      {
        "name": "Lameez Vodacom",
        "order": 1,
        "number": "27794040797",
        "bridged": true,
        "confirmed": true,
        "end_stamp": "2024-01-30T06:15:58.337142Z",
        "reference": "62457",
        "dial_stamp": "2024-01-30T06:15:14.237226Z",
        "answer_stamp": "2024-01-30T06:15:22.597141Z"
      }
    ],
    "leg_b": [
      {
        "name": "Lameez",
        "order": 0,
        "number": "27813481818",
        "bridged": false,
        "confirmed": false,
        "end_stamp": null,
        "reference": "",
        "dial_stamp": null,
        "answer_stamp": null
      }
    ],
    "state": {
      "name": "A_CANCELLED",
      "description": "Leg A cancelled the call before Leg B had a chance to answer."
    },
    "company": {
      "name": "Lameez Test",
      "reference": "Lameez Test"
    },
    "partner": {
      "name": "Logimeter"
    },
    "vehicle": {
      "brand": "KIA",
      "new_used": "USED"
    },
    "whisper": "Lameez's Connect Call All HEAD START Testing",
    "recorded": true,
    "reference": "Lameez\u2019s Brand and Veh Ind without A Legspecified Connect Call All HEAD START Testing 30/01/2024",
    "connect_type": "LEAD_CONNECT",
    "create_stamp": "2024-01-30T06:14:50.857861Z",
    "modify_stamp": "2024-01-30T06:16:52.051818Z",
    "confirmed_call": [],
    "call_distribution": "HEAD_START",
    "callall_callgroup": {
      "id": 2615,
      "reference": "Lameez Test",
      "group_name": "Lameez Test Used Cars Call Group"
    },
    "call_term_callbacks": [
      "https://next.logimeter.com/v1/dev/null/"
    ],
    "callall_fastest_contact": null
  },
  "start_stamp": "2024-01-30T06:14:56.817138Z",
  "answer_stamp": null,
  "is_headstart": true,
  "qualification": null,
  "recording_url": "https://next.logimeter.com/v1/vr/.eJwVzEkKgDAMQNG7ZG0gI2m9jNhBcN-uxLtbtx_ef2DOu8EOmdnqFQlzo4oW4lhOTdhL5ewaWa3ABnPUo52jLyEkhsSotPr_YFNylyTxfvqeFis:1rUhQS:6Nh0ciLsRzSerkDiZMYqEXqpkDY/",
  "ring_duration": 17,
  "talk_duration": 32,
  "target_number": null,
  "total_duration": 50,
  "tracking_number": null,
  "callbi_query_hits": null,
  "missed_call_saver": null,
  "sasca_salesperson": null,
  "name_recording_url": "https://next.logimeter.com/v1/nr/.eJwVzEkKgDAMQNG7ZG0gI2m9jNhBcN-uxLtbtx_ef2DOu8EOmdnqFQlzo4oW4lhOTdhL5ewaWa3ABnPUo52jLyEkhsSotPr_YFNylyTxfvqeFis:1rUhQS:Z5WsrVGIV7J29RbmqBVmzwGFMxM/",
  "destination_contact": {
    "id": 62456,
    "full_name": "Lameez MTN"
  },
  "parent_qualification": null,
  "customer_talk_duration": 0,
  "destination_call_group": {
    "id": 2615,
    "reference": "Lameez Test",
    "group_name": "Lameez Test Used Cars Call Group"
  },
  "missed_call_saver_triggered": false
}

B_NOT_ANSWERED

Leg A confirmed and Leg B was dialled, but the customer did not answer.

The leadconnect.state.name field in the posted payload will be B_NOT_ANSWERED.

Sample call event payload

{
  "id": 1434567322,
  "url": "https://next.logimeter.com/v1/calls/c7888d65-d5b7-4216-95f7-d67f8b757137/",
  "uuid": "c7888d65-d5b7-4216-95f7-d67f8b757137",
  "adverts": [],
  "callers": null,
  "company": {
    "id": 43122,
    "name": "Njongo Qulu Test Company",
    "reference": "42912",
    "logimeter_reference": "4a5c21a5-1a63-4a69-9dfa-9a2622f7a4a5"
  },
  "contact": null,
  "inbound": false,
  "meeting": false,
  "partner": {
    "id": 12727,
    "name": "Logimeter",
    "reference": "Logimeter1",
    "logimeter_reference": "554f3e3a-27be-4750-9a8e-46e23cb900a4"
  },
  "answered": false,
  "contacts": [
    {
      "id": 19391,
      "full_name": "Ebrahim Amod"
    }
  ],
  "auto_tags": [
    {
      "id": 6,
      "url": "https://next.logimeter.com/api/internal/auto_tags/mobile/",
      "name": "Mobile"
    },
    {
      "id": 11,
      "url": "https://next.logimeter.com/api/internal/auto_tags/prospect-not-available/",
      "name": "Prospect Not Available"
    }
  ],
  "call2lead": null,
  "call_type": "Connect",
  "caller_id": "27822921831",
  "end_stamp": "2024-08-08T15:21:35.092195Z",
  "reference": "12d8ea17-69c7-4a9b-b18c-88381eeb3c4a",
  "call_notes": [],
  "dial_stamp": "2024-08-08T15:21:20.352223Z",
  "leadconnect": {
    "url": "https://next.logimeter.com/v1/connect/1b6fee12-59cf-4e67-93b6-db2c2b67d50a/",
    "name": "Automated callback for Call with call_id 1434567304",
    "uuid": "1b6fee12-59cf-4e67-93b6-db2c2b67d50a",
    "calls": [
      1434567310,
      1434567314,
      1434567322
    ],
    "leg_a": [
      {
        "name": "Ebrahim Amod",
        "order": 0,
        "number": "27822921831",
        "bridged": true,
        "confirmed": true,
        "end_stamp": "2024-08-08T15:21:35.092195Z",
        "reference": "Ebrahim Amod",
        "dial_stamp": "2024-08-08T15:20:38.612293Z",
        "answer_stamp": "2024-08-08T15:21:11.472158Z"
      },
      {
        "name": "Latoya Qulu",
        "order": 1,
        "number": "27734600217",
        "bridged": false,
        "confirmed": false,
        "end_stamp": "2024-08-08T15:20:59.212205Z",
        "reference": "Latoya Qulu",
        "dial_stamp": "2024-08-08T15:20:38.892193Z",
        "answer_stamp": "2024-08-08T15:20:40.972288Z"
      },
      {
        "name": "Njongo Qulu",
        "order": 2,
        "number": "27694453487",
        "bridged": false,
        "confirmed": false,
        "end_stamp": "2024-08-08T15:20:47.572194Z",
        "reference": "e366bd7f-66a0-4a15-b8a7-e5aaa6118773",
        "dial_stamp": "2024-08-08T15:20:39.092214Z",
        "answer_stamp": null
      }
    ],
    "leg_b": [
      {
        "name": "Melissa",
        "order": 0,
        "number": "27722275239",
        "bridged": true,
        "confirmed": false,
        "end_stamp": "2024-08-08T15:21:29.772196Z",
        "reference": "Melissa",
        "dial_stamp": "2024-08-08T15:21:20.352223Z",
        "answer_stamp": null
      }
    ],
    "state": {
      "name": "B_NOT_ANSWERED",
      "description": "Leg A confirmed. Then Leg B was dialled,but the call was not answered - Engaged, busy, unreachable,poor signal, submitted an invalid phone number, etc."
    },
    "company": {
      "name": "Njongo Qulu Test Company",
      "reference": "42912"
    },
    "partner": {
      "name": "Logimeter"
    },
    "whisper": "You missed a call from , 0, 7, 2, 2, 2, 7, 5, 2, 3, 9, . Referred by: IVR Menu, . The caller was interested in: New Car Sales.",
    "recorded": true,
    "reference": "12d8ea17-69c7-4a9b-b18c-88381eeb3c4a",
    "connect_type": "MISSED_CALL_SAVER",
    "create_stamp": "2024-08-08T15:20:31.913707Z",
    "modify_stamp": "2024-08-08T15:21:41.324606Z",
    "confirmed_call": [],
    "call_distribution": "CALL_ALL",
    "callall_callgroup": null,
    "call_term_callbacks": [
      "https://next.logimeter.com/v1/dev/null/"
    ],
    "callall_fastest_contact": null
  },
  "start_stamp": "2024-08-08T15:20:38.612293Z",
  "answer_stamp": null,
  "is_headstart": false,
  "qualification": null,
  "recording_url": "https://next.logimeter.com/v1/vr/.eJwVjEkKgDAMAP-Ss4E2zaafEdtY8G5P4t-tMKeBmQfGuAI2aObuoYIh1ZApK67SDUOtezWxXAwWGHfb47jPWVAixuST6f9H5sKiVojeD-_GFfU:1sc4xR:xQN46_40nP2RAK5hUlOgbcUGNww/",
  "ring_duration": 32,
  "talk_duration": 24,
  "target_number": "27722275239",
  "total_duration": 57,
  "tracking_number": null,
  "callbi_query_hits": null,
  "missed_call_saver": null,
  "sasca_salesperson": null,
  "name_recording_url": "https://next.logimeter.com/v1/nr/.eJwVjEkKgDAMAP-Ss4E2zaafEdtY8G5P4t-tMKeBmQfGuAI2aObuoYIh1ZApK67SDUOtezWxXAwWGHfb47jPWVAixuST6f9H5sKiVojeD-_GFfU:1sc4xR:vZral6eDxYYwjhcwfPw2V_AKyCc/",
  "destination_contact": {
    "id": 19391,
    "full_name": "Ebrahim Amod"
  },
  "parent_qualification": null,
  "customer_talk_duration": 0,
  "destination_call_group": null,
  "missed_call_saver_triggered": false
}

OK

The call connected successfully. Check talk_duration for call quality; the customer may have reached voicemail.

The leadconnect.state.name field in the posted payload will be OK.

Sample call event payload

{
  "id": 1434612747,
  "url": "https://next.logimeter.com/v1/calls/90b5c634-d880-4759-857e-cb52ba0c87b7/",
  "uuid": "90b5c634-d880-4759-857e-cb52ba0c87b7",
  "adverts": [],
  "callers": null,
  "company": {
    "id": 17100,
    "name": "Logimeter HQ",
    "reference": "singletest",
    "logimeter_reference": "fd9a7815-8d3a-40bd-821a-1a4733639151"
  },
  "contact": null,
  "inbound": false,
  "meeting": false,
  "partner": {
    "id": 12727,
    "name": "Logimeter",
    "reference": "Logimeter1",
    "logimeter_reference": "554f3e3a-27be-4750-9a8e-46e23cb900a4"
  },
  "answered": true,
  "contacts": [
    {
      "id": 76813,
      "full_name": "Tamia de Vries"
    }
  ],
  "auto_tags": [
    {
      "id": 6,
      "url": "https://next.logimeter.com/api/internal/auto_tags/mobile/",
      "name": "Mobile"
    },
    {
      "id": 9,
      "url": "https://next.logimeter.com/api/internal/auto_tags/connect-success/",
      "name": "Connect Success"
    }
  ],
  "call2lead": null,
  "call_type": "Connect",
  "caller_id": "27677350622",
  "end_stamp": "2024-08-12T11:24:28.524764Z",
  "reference": "e23ca839-ee9c-4016-9132-df8dfe065d69",
  "call_notes": [],
  "dial_stamp": "2024-08-12T11:22:42.344763Z",
  "leadconnect": {
    "url": "https://next.logimeter.com/v1/connect/d6e4fd8a-b510-4729-92f7-59083a4e53c5/",
    "name": "Click-to-Call",
    "uuid": "d6e4fd8a-b510-4729-92f7-59083a4e53c5",
    "calls": [
      1434612747
    ],
    "leg_a": [
      {
        "name": "Tamia de Vries",
        "order": 0,
        "number": "27677350622",
        "bridged": true,
        "confirmed": true,
        "end_stamp": "2024-08-12T11:24:28.524764Z",
        "reference": "76813",
        "dial_stamp": "2024-08-12T11:22:27.304765Z",
        "answer_stamp": "2024-08-12T11:22:38.764762Z"
      }
    ],
    "leg_b": [
      {
        "name": "",
        "order": 0,
        "number": "27827745808",
        "bridged": true,
        "confirmed": false,
        "end_stamp": "2024-08-12T11:24:28.524764Z",
        "reference": "test",
        "dial_stamp": "2024-08-12T11:22:42.344763Z",
        "answer_stamp": "2024-08-12T11:22:48.664761Z"
      }
    ],
    "state": {
      "name": "OK",
      "description": "The conversation took place.The talk duration attribute may give further anindications of the 'usefulness' of the call. There is achance that the call went through to B's voicemail."
    },
    "company": {
      "name": "Logimeter HQ",
      "reference": "singletest"
    },
    "partner": {
      "name": "Logimeter"
    },
    "whisper": "Connecting via Logimeter",
    "recorded": true,
    "reference": "e23ca839-ee9c-4016-9132-df8dfe065d69",
    "connect_type": "CLICK_TO_CALL",
    "create_stamp": "2024-08-12T11:22:22.194418Z",
    "modify_stamp": "2024-08-12T11:24:36.231605Z",
    "confirmed_call": [],
    "call_distribution": "SINGLE",
    "callall_callgroup": null,
    "call_term_callbacks": [],
    "callall_fastest_contact": null
  },
  "start_stamp": "2024-08-12T11:22:27.304765Z",
  "answer_stamp": "2024-08-12T11:22:48.664761Z",
  "is_headstart": false,
  "qualification": null,
  "recording_url": "https://next.logimeter.com/v1/vr/.eJwVzDEOwCAIQNG7MJcEEQV7mUbUobtOTe9eu_7k_QfWujucUMhTy1GwmxGKpoKWdGDzxF6pmbrCAWu2q9c5tmBiQTIMvPv_CBIlB1bR9wP3GBY4:1sdTAC:wRkBmL4Akebd7frExE1pFb7nsKw/",
  "ring_duration": 11,
  "talk_duration": 110,
  "target_number": "27827745808",
  "total_duration": 121,
  "tracking_number": null,
  "callbi_query_hits": null,
  "missed_call_saver": null,
  "sasca_salesperson": null,
  "name_recording_url": "https://next.logimeter.com/v1/nr/.eJwVzDEOwCAIQNG7MJcEEQV7mUbUobtOTe9eu_7k_QfWujucUMhTy1GwmxGKpoKWdGDzxF6pmbrCAWu2q9c5tmBiQTIMvPv_CBIlB1bR9wP3GBY4:1sdTAC:J7Hdn8oDdsKiYcM4GkalyQQ5xZw/",
  "destination_contact": {
    "id": 76813,
    "full_name": "Tamia de Vries"
  },
  "parent_qualification": null,
  "customer_talk_duration": 100,
  "destination_call_group": null,
  "missed_call_saver_triggered": false
}

Retrieve failed call event deliveries

When Logimeter POSTs a Call Event to your call_term_callbacks URL, your server must respond with HTTP 200. Any other status (4xx, 5xx, timeout, or connection error) is logged as a failed delivery. Use this endpoint to list those failures and replay or investigate missed events.

GET /v1/call_events_fail/ List calls where the callback webhook returned a non-2xx response

Token auth required v1

Query parameters

Parameter	Type	Required	Description
from_date	string	optional	Start of date range in `YYYY-MM-DD` format. Defaults to today (UTC).
to_date	string	optional	End of date range in `YYYY-MM-DD` format. Defaults to tomorrow (UTC).

Date filters apply to the call's create_stamp (when the call was created), not the webhook failure timestamp.

Request example

curl "https://next.logimeter.com/v1/call_events_fail/?from_date=2024-08-01&to_date=2024-08-31" \
  -H "Authorization: Token xxxxxxx_your_token_xxxxx"

const response = await fetch(
  'https://next.logimeter.com/v1/call_events_fail/?from_date=2024-08-01&to_date=2024-08-31',
  { headers: { Authorization: 'Token xxxxxxx_your_token_xxxxx' } }
);
const failedEvents = await response.json();
console.log(failedEvents);

import requests

resp = requests.get(
    'https://next.logimeter.com/v1/call_events_fail/',
    headers={'Authorization': 'Token xxxxxxx_your_token_xxxxx'},
    params={'from_date': '2024-08-01', 'to_date': '2024-08-31'},
)
resp.raise_for_status()
failed_events = resp.json()

Response

Returns a paginated list of Call objects — the same JSON structure Logimeter attempted to POST to your webhook. Process each item as you would a live Call Event.

200 OK

{
  "count": 1,
  "next": null,
  "previous": null,
  "results": [
    {
      "uuid": "0bbef65e-4479-4124-b038-b60f82c819f2",
      "id": 1235281151,
      "call_type": "Connect",
      "leadconnect": {
        "uuid": "8bfc56ef-cdfb-4c38-8ee1-f85d6c3e99df",
        "state": {
          "name": "FAILED",
          "description": "Internal failure when trying to make a call on the PSTN."
        }
      }
    }
  ]
}

Delivery success vs failure

Successful delivery — your webhook responds with 200 OK.
Failed delivery — your webhook returns 4xx/5xx, times out, or is unreachable. The event appears in this endpoint.

Tip: To obtain sample Call Event payloads in a sandbox, set call_term_callbacks to an invalid URL when creating a Connect. The events will fail delivery and appear in /v1/call_events_fail/ for inspection.

Call Event fields

Each webhook POST contains a Call Event JSON object. The table below describes the most important fields. Nested Connect details are under leadconnect; the outcome status is in leadconnect.state.name.

Field	Type	Description	Example
uuid	string	Unique identifier for the call.	`0bbef65e-4479-4124-b038-b60f82c819f2`
id	integer	Logimeter internal call ID.	`1235281151`
url	string	API URL for this call resource.	`https://next.logimeter.com/v1/calls/…/`
reference	string	Your reference for the Connect or call session.	`d6be5f9f-29a7-4c45-871b-6b2b5214f3bf`
caller_id	string	Caller number as presented to Logimeter.	`27821234567`
target_number	string	Destination number dialled, if applicable.	`27831112222`
tracking_number	object / null	Tracking number that received the call, when applicable.	`{"number": "27104420267"}`
answered	boolean	Whether the call was answered.	`false`
start_stamp	datetime	When the outbound leg started (UTC).	`2024-08-08T12:05:08.642749Z`
dial_stamp	datetime	When dialling began.	`2024-08-08T12:05:08.642749Z`
answer_stamp	datetime	When the call was answered.	`2024-08-08T12:05:38.764762Z`
end_stamp	datetime	When the call ended.	`2024-08-08T12:05:09.602745Z`
ring_duration	integer	Seconds until the outbound leg was answered.	`16`
talk_duration	integer	Connected talk time in seconds.	`110`
total_duration	integer	Total call duration in seconds.	`121`
recording_url	string	Signed URL to the call recording (retained ~5 years).	`https://next.logimeter.com/v1/vr/…`
name_recording_url	string	Signed URL to the name recording, if captured.	`https://next.logimeter.com/v1/nr/…`
call_type	string	Product type for this call.	`Connect`
company	object	Dealership / company associated with the call.	`{"name": "Trask Industries", "reference": "…"}`
partner	object	Partner account associated with the call.	`{"name": "your-partner"}`
leadconnect	object	Full Connect request details including `state`, `leg_a`, and `leg_b`.	`{…}`
leadconnect.state.name	string	Connect outcome status (FAILED, PENDING, OK, etc.).	`OK`
leg_a / leg_b	array	Agent and customer leg details inside `leadconnect`.	`[{number, name, reference, …}]`
adverts	array	Adverts this call is attributed to, if any.	`[]`
auto_tags	array	System-generated tags (e.g. Mobile, Connect Success).	`[{"name": "Connect Success"}]`
contacts	array	Contacts linked to this call.	`[{"full_name": "Jane Smith"}]`
destination_contact	object	Contact who received or handled the call.	`{"full_name": "Jane Smith"}`
is_headstart	boolean	Whether this was a HEAD_START distribution call.	`false`